Refund and Returns Policy
- If an item is missing, damaged or an incorrect item has been received you must advise us within 48 hours of delivery confirmation. If we are not advised within 48 hours, we will not compensate or replace the item(s)
- We accept returns for exchange or refund 30 calendar days after an item was delivered. At our sole discretion, after 30 calendar days, we will offer an exchange or store credit only.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging and placed inside another/additional shipping box or package.
- Your item needs to have the receipt or proof of purchase.
- If a returned item is found to be in a condition that cannot be restocked, the customer can then choose to have the item returned to them. If so, the customer will be responsible for shipping charges for the return. No refund will be issued.
- Returned items must be sent via insured, prepaid shipping. Make sure your shipping method has some sort of tracking of your package
To assist us with constantly improving our products, we will need the product back, and we will need to know what happened. Pictures and or videos of the quality issue will help to expedite the process.
- Fabricated Storefront system cannot be returned after shop drawings approval unless noted otherwise.
- Fabricated Curtain wall system cannot be returned after shop drawings approval unless noted otherwise.
- Fabricated Glass railing system cannot be returned after shop drawings approval unless noted otherwise.
- Special and custom orders cannot be returned after drawings approval (Applies to all systems and Doors).
Are there any charges for return?
- All returns are subject to inspection and a restocking fee of up to %25.
- Refunds may be given in the form of store credit.
- Original shipping charges are non-refundable.
- You are responsible for return shipping charges unless noted otherwise.
All returns must be mailed to:
8538 Terminal Rd Suite G, Lorton VA 22079
Refunds will be processed within 5 business days. In most cases, we will need to refund via the same payment method. When a credit card was used, refunds must be made back to the same credit card account. Please note it may take 5-7 business days for it to display on your credit card statement.