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To assist us with constantly improving our products, we will need the product back, and we will need to know what happened. Pictures and or videos of the quality issue will help to expedite the process.
All returns must be mailed to:
8538 Terminal Rd Suite G, Lorton VA 22079
Refunds will be processed within 5 business days. In most cases, we will need to refund via the same payment method. When a credit card was used, refunds must be made back to the same credit card account. Please note it may take 5-7 business days for it to display on your credit card statement.
All orders placed before 1:00 PM EST will ship on the same business day. Orders placed after 1:00 PM EST may not be shipped until the following business day.
We may use the following carriers; FedEx, USPS, and UPS. Our orders ship via FedEx within 48
continental U.S. states, Canada, Alaska, Hawaii, and Puerto Rico. FedEx does not service P.O. Box or APO/FPO addresses.
Overnight orders placed Friday before 3 PM EST. Will ship the same day. The delivery date is the following Monday unless the special Saturday delivery Overnight option is checked.
Only shipping services that have the transit time in the title (Overnight, 2-Day, etc.) are guaranteed transit times. All other transit times (Ground, Priority, etc.) are estimates and are not guaranteed by the carrier or by us.
FREE SHIPPING – Selected items qualify for free shipping on orders over $200. Some items like safes, doors, hinges, some machines and large or irregular items are excluded at our discretion. On orders over 10lbs there will be a handling fee* of $14.99 when choosing the free shipping option.
HANDLING FEE – orders over 10lbs there will be a handling fee* of $14.99 when choosing the free shipping option.
FLAT RATE OVERNIGHT – For orders over $149, under 2lbs, and under 17″ length, we offer Flat Rate Standard Overnight for $14.95. Orders over 2lbs do not qualify for flat rate overnight and are charged at current shipping rates.
The freight cost of safes, doors, hinges, some machines and large or irregular items depends on the size, weight, and amount of the product. If you choose FedEx shipping over Freight shippingwhen applicable, we are not responsible for any damage incurred during shipping. A sales representative will contact you with the best available shipping arrangements for these items.
*Handling fee covers additional costs associated with heavier orders such as extra packing material, boxes, and labor.
Orders to Puerto Rico, Alaska & Hawaii will not qualify for free shipping unless they fit in a flat rate envelope or box.
International shipments do not qualify for free shipping and may incur import taxes, duties, brokerage, and/or other fees depending on the importing country’s laws. The recipient of the
package is responsible for all fees associated with importing products from the United States as well as arranging for brokerage if required.
We strongly suggest all packages with a value over $1000 to be sent Signature Required. When checking out you will be required to select to either add or decline the signature required. All packages with a value over $2000 will need to be shipped Signature Required every time with
If you are not able to be present at the time of delivery, please write a note to the driver, with the tracking #, asking to leave the package at a safe location and sign.
A tracking # will be provided by the shipping carrier, we will update your order with the tracking information via email, phone call, or e-commerce platform used. Please note that some orders may take longer to be processed depending on the manufacturer
Weather can delay your packages, even when you are not experiencing weather problems in your specific geographical location. Please plan ahead.
If your package arrives late, please notify us so we can request a refund from the shipping company. Please be aware that usually, acts of God such as bad weather are not refundable, but situations such as mechanical failure are refundable. If we receive a refund, you will receive
If an item is missing, or you got the wrong item, please let us know within 48 hours of delivery. We cannot replace or compensate for missing items after the 48 hour period.
Canceled orders may be credited as a store credit or refunded with a 3% credit card fee.
All orders need to be paid in full before they are processed using the following platforms: Credit card, PayPal, Stax, and by in-store Cash payment.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price of the product or
service, errors in your order, or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
If an item goes on backorder, we will ship to you the part of your order that is in stock. When the item becomes available, we will ship to you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Virginia customers will have to pay taxes unless they are exempt.